FAQs

Are Naturally Vera hair care products only for Natural Hair?

Naturally Vera hair care products are for ALL hair types. There are many benefits for people who have natural hair, frequently use heat on their hair, chemically processed hair, and hair that has been color treated.

Are Naturally Vera hair care products "all natural" or "certified organic"?

There are ingredients included in Naturally Vera hair care products that all natural and certified organic, however; all ingredients do not meet the criteria for the entire content of the products to be recognized as all natural or certified organic.

What does it mean when it says that Naturally Vera hair care products are pH balanced?

Naturally Vera's hair care products are pH balanced at the levels below:

Conditioning Shampoo 5.0

Moisturizing Conditioner 3.7

Green Tea Deep Conditioner 3.5

Aloe Vera Leave-In Conditioner 3.5

Naturally Vera's Conditioning Shampoo is formulated with a pH of 5 so that it will not open the cuticle too much. The slightly higher pH is necessary to cleanse the hair appropriately without leaving the cuticle wide open.

Naturally Vera's Conditioners are catonic, which means that they have a positive charge. This allows them to attach the hair shaft. A lower pH allows the conditioner to maintain that positive charge, smooth down the cuticle, and strengthen the hydrogen bonding between the keratin molecules in the hair which strengthens your hair.

Note: Conditioners with a pH higher than 4.5 will start to cause the cuticle to open up, which gives the hair a frizzy appearance.

 

Are Naturally Vera hair care products appropriate for use on small children?

The formulation of our hair care products meet or exceed the standards of popular commercial brands that are marketed for children and babies. Many of our customers use our products for the healthy hair and scalp care of all family members.

Please be sure to consider skin sensitivity and allergies whenever you decide to use any product on children. Additionally, our products are not tear-free and contain fragrance, so be sure that the products do not come in contact with the eyes and mouth.

 

Does Naturally Vera provide samples or trial sizes of their products?

Currently, Naturally Vera does not offer sample or trial sizes of our products.

How long does it take for USPS Tracking Information to show up on their website?

Naturally Vera's team adds tracking information as soon as your products are shipped out. However, it could take up for 24 hours for the tracking information to become accessible via the USPS website.

What should I do if I have not received a confirmation email for my order?

If you have not received a confirmation email for your order within minutes of ordering, please email customersupport@naturallyvera.com and reference your order number. We will quickly provide a resolution upon receipt of your email.

Note: The most common issue with non-receipt of confirmation emails is because the email address was incorrectly entered.

 

How can I be sure that my credit card information is secure with Naturally Vera?

Naturally Vera does not store credit card information. All payments are handled via Shopify and PayPal, which are very reputable third party payment system providers protected by SSL.

Am I required to create an account with Naturally Vera in order to make a purchase?

If you are interested in purchasing Naturally Vera products without a Naturally Vera account, you may choose the "Checkout as a Guest" option.

Creating a Naturally Vera account allows you to have a speedier checkout the next time you order with Naturally Vera, provides options to receive our newsletter, and other updates via email.

 

Is a purchase necessary to create an account with Naturally Vera?

A purchase is not necessary to create an account with Naturally Vera. You can create an account at your convenience.